At Kachins, we do not keep a ready stock of items to be sold and ensure every piece of garment we produce is upon order from a customer, therefore we are unable to offer a cash/card reimbursement.
In the rare case that you are not satisfied with your order, our concierge team will work with you at your leisure to ensure that your order always exceeds your expectations. Based on the nature of feedback received from you, we can work towards a solution. Please feel free to get in touch with the team on +971 4 3991234 or info@kachinsgroup.com to discuss your concerns.
An exchange of the item: Once we receive the item(s) in its original condition and we will send you a replacement at no additional cost. Any item can only be exchanged once since these items are made to order.*
A refund with a credit note: In the case where you prefer to return the item(s) and pick something else from our range of products, we will be able to process a credit note valid for one year to your account so you can take your pick of what you would like to buy. The credit note is processed once we receive the item in its original condition.*
*Your item(s) should be sent back to us within 14 days of receiving your order.
Please note the shipping charges of the returned item will have to borne by the customer. Our team will notify you by email once your return has been received and processed. Items are required to be returned unused and with the original Kachins tag still attached to the item. Loose tags or broken tags will not be accepted for an exchange or credit note. Returns that are damaged, used, altered or soiled will not be accepted and may be sent back to the customer. Unidentified returns may be returned to the sender.
In case of a product being faulty or wrongly delivered, Kachins will bear the cost of shipment, follow the policy of repairing the item if possible or replacing it. If the item is unable to be repaired or replaced we will provide you with a credit note valid for one year. If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.